Frequently Asked Questions

Who is South Brisbane Handicrafts?

South Brisbane Handicrafts is an Arts & Craft Business specializing in genuine Diamond Dotz® kits. We are based in Brisbane Australia. 

We attend markets, popups & arts & crafts events around Brisbane. 

What Are Diamond Dotz®?

Diamond Dotz® is a safe and high-quality brand of Diamond Facet Art Kits (otherwise known as diamond painting). It is created and owned by an Aussie couple, Dennis & Cathy. It is the latest craft that has taken the world by storm. Diamond Dotz® is the only brand in the world to be certified safe & non-toxic according to Australian, European, and American standards.

The craft is similar to paint by numbers and tapestry without the needles and threading.

What Makes Diamond Dotz® Different to the other brands available on the market today?

There is an important aspect you need to seriously consider before investing in a kit:
Diamond Dotz® is the only brand in the world to be certified safe and non-toxic (ASTM D4236 and EN71-3). It is diligently tested and ensured that every component is free of harmful heavy metal and carcinogenic substances such as phthalates, lead, cadmium, chromium, etc.
Diamond Dotz® is an ethical brand and they continuously strive to ensure a better experience for their customers. They stand by their brand name and provide customer service by replacing missing Dotz™.
What You See is What You Buy. They don't sell just pictures online. All their designs are dotted before production. You see the end result before you choose.
All their designs comply with copyrights. They have great respect for intellectual property.
Their substrate (canvas) is a densely woven 100% polyester fabric with 'Silk Touch' finish. It is milled especially to Diamond Dotz® specifications. It is engineered to resist fold marks and is strong enough to carry the weight of facets without any problem, even on our largest designs.
Their adhesive is a proprietary, hi-tech formula engineered by industry experts in the USA specifically for Diamond Dotz® activity. Their facets do not fall off and makes dotting easy.
Who do I contact if I have a problem with my kit?
If you are a customer of ours & live in Australia & you have brought a genuine Diamond Dotz® kit you can contact us directly by email at southbrisbanehandicrafts@gmail.com 
If you bought your kit from Spotlight, Hobbysew, Fox Collection, TVSN, and other sellers, pls seek their assistance first as they have a duty of customer care to help you.

 


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